# Diners rely on reviews as social proof as part of their decision-making process.

## Give your restaurant a competitive advantage, and leverage review trends and insights to understand how to create experiences that drive loyalty and attract new diners.

#### 90% of diners research a restaurant online (more than any other type of business) before deciding where to eat.

via **OpenTable**

#### Only 23% of restaurateurs reach out to the reviewer when dealing with in-person feedback or negative reviews.

via **ReviewTrackers**

#### 33% of diners won’t eat at a restaurant with less than a 4-star rating.

via **ReviewTrackers**

### Customer success stories

Positive reviews 84%  
Review response rate 80%  
Number of total reviews 66,300  
Number of locations 41

Your brand can see similar results:   [Learn how](/content/case-studies/?utm_source=google&utm_medium=paid&utm_campaign=abm_q3_industry/index.html)