Diners rely on reviews as social proof as part of their decision-making process.

Give your restaurant a competitive advantage, and leverage review trends and insights to understand how to create experiences that drive loyalty and attract new diners.

90% of diners research a restaurant online (more than any other type of business) before deciding where to eat.

via OpenTable

Only 23% of restaurateurs reach out to the reviewer when dealing with in-person feedback or negative reviews.

via ReviewTrackers

33% of diners won’t eat at a restaurant with less than a 4-star rating.

via ReviewTrackers

Customer success stories

Positive reviews 84%
Review response rate 80%
Number of total reviews 66,300
Number of locations 41

Your brand can see similar results: Learn how